This document is to describe the general terms and conditions of the  services provided by Budapest Sightseeing Kft. (in the followings:  Budapest Sightseeing Tour Operator) to its Customers and its part of every  contract between EUrama Travel Agency and its partners. For more details  please contact us directly in email: tour@eurama.hu or by phone: +36 1  327-6690. 

1. Company Data

Name: Budapest Sightseeing Kft. (Budapest Sightseeing Tour Operator) Address: H-4400 Nyíregyháza, Bocskai u. 16., HUNGARY Company registration No.: 15 09 088766 

EU Tax Number: 14384282215 

Insurance Company: Allianz Hungária & Colonnade Inscurance S.A. 

2. General Terms

Customer 

Customer is the private person who intends to purchase a service, program  or product from Budapest Sightseeing Tour Operator. If a legal entity is  acting on behalf of the Customer, the representative of the legal entity and  all the participating people are Customers of Budapest Sightseeing Tour  Operator. 

Contract 

The contract between the Customer and Budapest Sightseeing Tour  Operator is valid after the payment of the participation fee by the  Customer and confirmation of the reservation by Budapest Sightseeing  Tour Operator. Once a reservation has been confirmedBudapest  Sightseeing Tour Operator, modifications to the original reservation are  only accepted in written formats or in email. 

Pricing 

Budapest Sightseeing Tour Operator offers programs on the actual prices  which are indicated on the Budapest Sightseeing Tour Operator  website(www.rivercruisesbudapest.eu). 3rd party partners or outdated  travel brochures may offer Budapest Sightseeing Tour Operator on  different prices. Budapest Sightseeing Tour Operator does not take any 

responsibility for the different prices offered by other business partners or  outdated brochures. 

Service 

Prices include the cost of the services and products listed in the internet  site. Please note that the services can differ according to the program.

Participation 

Customers should have a confirmation from Budapest Sightseeing Tour  Operator and / or to hold a valid ticket / voucher. If the Customer does not  provide sufficient information which is necessary for Budapest Sightseeing  Tour Operator to perform the requested service or deliver the required  product (eg. Pick-up point is not provided or name incorrect), Budapest  Sightseeing Tour Operator may cancel the contract. Such cancellation is  also subject of cancellation fee as described under 3.). 

Responsibility 

The sightseeing tours and city tour programs offered by Budapest  Sightseeing Tour Operator may involve drinking alcohol, therefore they  are considered as adult programs, where guests participate on the tour at  their own responsibility. Budapest Sightseeing Tour Operator does not take  any responsibility for accidents, damage of properties or loss of valueables  of the guests which are happening during the tour related to the  inappropriate behaviour of the guests under the influence of alcohol.  Damage or cleaning costs incurring as a result of inappropriate guest  behaviour will be charged to the guest. 

Budapest Sightseeing Tour Operator is committed to educate guests about  the possible impacts of alcohol and encourages the consumption of alcohol  with measure and responsibility. 

Pick-up time 

Customers should be aware that other customers may also attend the  selected programs, therefore pick-up time is strictly enforced with 10  minutes of waiting time. If the Customer is not showing up on the  confirmed location in the confirmed pick-up time, Budapest Sightseeing  Tour Operator may cancel the contract and deny the service for the  Customer. 

3. Payment process

Programs selected on the Budapest Sightseeing Tour Operator website will  be payed using the Stripe system. You can learn more about Stripe and  security measures implemented in the Stripe system here: Stripe.com Budapest Sightseeing Tour Operator will send and automatic response to 

the email address provided by the Customer about the reservation. This  automatic response only contains the recorded details of the reservation,  but this is NOT a confirmation. Confirmation of the program will be sent  by Budapest Sightseeing Tour Operator representative within 24 after the  reservation. 

(Pre-booked customers may pay the price of the tour on spot to the tour  guide.) 

4. Cancellation / modification policy

Customer may cancel or modify the booking any time before the start of  the program with a written cancellation request. In case of a cancellation  of a program, Budapest Sightseeing Tour Operator may be entitled for a an  cellation fee, which is applicable in the following cases: 

– Cancellation / modification by the Customer occurs less than 48 hours  before the start of the program. In that case the cancellation / modification  fee is 20% of the total value of the reserved programs. 

– Cancellation / modification occurs less then 12 hours before or after the  start of the program or the Customer fails to show up at the start of the  program. In that case Budapest Sightseeing Tour Operator considers the  contract fullfilled and is entitled for the full price of the program. 

– 3rd party costs (included transactional costs) occured on behalf of  Budapest Sightseeing Tour Operator related to requested program before  receiving the cancellation / modification request. In that case the  cancellation fee is 20% of the total value of the reserved programs plus the  3rd party costs related to the reserved programs occured till the time of the  cancellation / modification request. 

– Budapest Sightseeing Tour Operator may cancel the contract if the  Customer fails to provide valid and relevant information required by  Budapest Sightseeing Tour Operator in order to perform the ordered  services or programs (eg. False name or pick-up point is given). In that  

case the cancellation fee is 20% of the total value of the reserved programs  plus the 3rd party costs related to the reserved programs occured till the  time of the cancellation / modification request. 

5. Complaint procedure and conditions

All complaints should be submitted in written or email format to Budapest  Sightseeing Tour Operator within 24 hours of the program. Budapest  Sightseeing Tour Operator will thorougly follow up every complaint and  will respond within 8 working days after receiving the complaint. 

6. Privacy policy

In order to register bookings, Budapest Sightseeing Tour Operator requests  data from the Customer who book a selected program. We collect and  process personal data obtained during the booking process only to the  extent necessary for the required service to be fulfilled and we keep the  transaction record only as long as required by the relevant laws and  regulations. 

Budapest Sightseeing Tour Operator will not transfer data obtained  through registration to third parties in any form. Although Budapest  Sightseeing Tour Operator is committed to protecting the security of any  personal information obtained through registration, Budapest Sightseeing  Tour Operator cannot guarantee protection against hardware or software  failure and other factors that may compromise the security of data. 

Budapest Sightseeing Tour Operator engages itself to perform all expected  measures in order to ensure the functioning of its registration system.  Budapest Sightseeing Tour Operator, however, is not responsible for any  damage related to the registration pages, their dysfunction, their  inappropriate use or to a computer virus, line- or system failure, delay in  data-transfer or again to the modification of data or information on the  registration pages by any unauthorised person. 

Budapest Sightseeing Tour Operator does not take responsibility for any  eventual errata or technical problems occurring on its pages. 

Customers agree that pictures / videos taken by Budapest Sightseeing Tour  Operator or its representatives during the programs may be used by  Budapest Sightseeing Tour Operator for promoting own Budapest  Sightseeing Tour Operator services and programs, without further notice to  the Customer visible on the pictures / video. Budapest Sightseeing Tour  Operator commits not disclose to any 3rd Party any personal data of the  Customers visible on the pictures under any circumstances.